Our Expert Network

We bring together experts from across the industry to offer a range of exciting products services etc etc..

Advisory Board

We engage business leaders and experts in our network inviting them to contribute their wisdom and experience to support the growth of professionalism across the wider industry.

The Advisory Board identifies future trends and behaviours and how CCA can best respond in terms of products, services and collaborative forum. Participation is for senior directors and by invitation only.

Supplier Partners

We partner with a select group of organisations recognised for innovation, best practice and superior service and/or product proposition. Supplier partners have the opportunity to sponsor CCA sessions, commission research and engage in discussion and debate with leaders in our network.

For more information and an outline of the opportunities available get in touch.

Excellence Awards Judging Panel

The CCA Excellence Awards peer review judging process relies entirely on an independent panel of judges - industry practitioners, managers, leaders and business specialists - who undertake the challenging role of assessing all Award applications.

You can apply to become a CCA Excellence Award Judge here.

Please note, applications from consultants and suppliers are not permitted.

Assessment Team

CCA Global Standard(c) is a progressive industry accreditation that measures an organisation's customer service, helping to raise the bar and guide everyone in the business to focus more on customers. Accreditation involves a virtual/onsite assessment carried out by an independent team of assessors. All assessors are industry practitioners with 30+ years' experience of managing and leading customer service operations.

For more information on becoming accredited click here.

Latest News

Latest news from CCA

AI for CX For Dummies

AI for CX For Dummies, NICE Special Edition, explores powerful AI to incorporate into your business's strategy, enabling you to deliver exceptional customer experience (CX) with ease.

How to lead through a Recession

Since 1900, the UK has seen 9 recessions while US has waded through 23. Since the end of World War II, there have been 4 global recessions. And we're currently in the middle of another drastic economic downturn. If there was ever a need for good leadershi


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