By leveraging this wealth of intelligence, CCA Research Council delivers invaluable insights that drive innovation and influence within customer service and CX. This collective expertise not only informs strategic decisions but also helps shape industry standards and practices, ensuring that CCA members remain at the forefront of customer service excellence.
As a leading authority, CCA Research Council fosters collaboration and thought leadership, developing best practices and innovative approaches. Its influential position plays a pivotal role in catalysing positive change and advancing the profession of customer experience management.
Admiral Insurance / Allwyn / Atos IT Services / Barclays / Caledonian MacBrayne / Capita Experience / Citizen Housing / City Facilities Management / Concentrix / Co-operative Bank / Coventry Building Society / Currys / Department for Education / DPD Ireland / DVLA / DVSA / Equiniti / Financial Conduct Authority (FCA) / FSCS / Gas Networks Ireland / Glory Global Solutions International Ltd / The Guinness Partnership / HMRC / Homeserve / HP / Jigsaw Homes Group / JP Morgan Chase / Legal & General Retail Annuities / Liberata / Link Group / Macmillan Cancer Support / Menzies Distribution / National Highways / Nationwide Building Society / NHS Business Services Authority / Noon Dalton / Oak Furniture Land / One Vision Housing / Oracle / Oxfordshire County Council / Paragon Banking Group / People's Postcode Lottery / Phoenix Group / Places for People / Police Scotland / RAC / Scottish Widows / Serco / SGN / Shawbrook Bank / Sky / Smartnumbers / The Very Group / TSB / TSO Ltd / Twilio / Uisce Éireann / Whitbread / Your Housing Group
Latest News From CCA
In this Future of Work Forum we explored opportunities for building a culture that cares with contributions from award winning Coventry Building Society, expert insights from NHS Business Services Authority, RAC and The Very Group and from partners QStory
As digital transformation accelerates across sectors, organisations are not only building new online services - they're also facing the challenge of encouraging customers to adopt them.
Call avoidance has long been a challenge in customer service operations, but its impact is more far-reaching than many organisations realise. It's not just a frontline issue - it's a systemic concern.
In todayâ?Ts increasingly complex, multichannel service environment, quality assurance (QA) has become far more than a routine compliance functionâ?'it is a critical pillar of performance, customer satisfaction, and continuous improvement.
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