CCA Industry Council is a leading force in shaping the future of customer service and experience (CX). This dynamic forum brings together over 40 brands, providing senior professionals with a platform to navigate shared challenges, gain fresh insights, and collectively elevate the standards of customer service leadership.

Hosted and facilitated by CCA Executive Chair, Anne Marie Forsyth, the Council's programme examines the critical factors impacting future service and CX, fostering a rich environment for innovation and growth.

For over 20 years, CCA Industry Council has been unwavering in its commitment to advancing professionalism and standards. Through collaboration, thought leadership, and future-focused strategies, the Council has driven significant change and innovation within leading blue-chip brands and public sector organisations across the UK, Ireland, and beyond.

This influential group not only promotes the exchange of ideas but also acts as a catalyst for forging new relationships and partnerships. A key advantage is the opportunity to engage and collaborate with peers from diverse organisations, varying in size and sector, fostering a rich exchange of perspectives and solutions.

By leading the debate on the future of customer service, CCA Industry Council ensures its members are equipped with the insights and connections needed to stay ahead in a rapidly evolving landscape.