Why Choose Us?

"This organisation and this conference in particular is a huge source of information that is extremely valuable."

John Hernandez, COO & SVP Service Cloud, Salesforce - PLATINUM PARTNER

"You get the opportunity to share best practices and get ideas from some of the best thinkers in the industry"

Toby Wickenden, Head of Customer Contact Consultancy, Vodafone, GOLD PARTNER

"It had a wonderful energy to it throughout. I am charmed by the openness and ideas from the members and how much learning goes on."

Senior Director, Kcom

Our partners make a vital contribution by enabling us to create a detailed picture of trends in customer contact and customer service.

In the last 12 months, executives from After Digital, Agilisys, Arise, Aspect, Invest Northern Ireland, KCOM, KURA, Oracle, Plantronics, Salesforce, Scottish Enterprise, Twilio & Vodafone worked closely with CCA, sparking new ideas, providing insight and helping shape projects.

Opportunities to Raise Your Profile

Summer Convention

CCA’s Summer Convention will take place at the Etihad Stadium, Manchester on 26 June. View the agenda here or get in touch to discuss how you can become part of this ground-breaking event.

CCA Convention

Widely recognised as the definitive event for the latest trends, views and leading opinion on future customer service, CCA Annual Convention presents a premium opportunity to promote your brand, align with service excellence and network with leading service executives.

Get in touch to find out more.

Comission Research

CCA’s research programmes are second to none and offer an opportunity to produce new thinking on a wide-range of topics related to the customer contact market. Combining B2B and B2C surveys, as well as expert insight and interviews, the project can be broad or focused depending on the partner’s requirements.

Get in touch to find out more.


CCA’s digital packages offer a range of new initiatives including our Supplier Partner Directory, Weekly Spotlight publication, Guest Blogs and hosted research.

If you are interested in finding out more get in touch now.

Our Partners

Platinum Partners

Gold Partners

Silver Partners

Support Partners

Supplier Partner Directory

The definitive resource for all your customer contact needs. View information on suppliers and access latest research to find the solution for you.