Human error in the workplace costs businesses billions every year, impacts performance and damages brand reputation.
Agent knowledge gaps in critical areas relating to policy, process, product specification and general enquiries were cited as leading drivers of poor First Call Resolution and customer experience.
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Elephants Don't Forget
Elephants Don’t Forget are world leaders in the use of Artificial Intelligence (AI) to optimise agent in-role performance. Our award-winning AI – Clever Nelly – financially guarantees that your agents will learn and retain their workplace training and transform the behaviours that directly link to improved customer experience and satisfaction.
Our ISO 27001 accredited organisation is trusted by some of the world’s leading brands. Our multi-award-winning AI – Clever Nelly – is grounded in science and has the benefit of more than 10 years’ successful operation within a diverse range of businesses around the globe. We have a 100% successful deployment rating, a current NPS of 57, and an ease-of-use rating of 9.1 out of 10. It is for these reasons we are unique in being able to offer every customer a no-quibble money-back guarantee of learning outcome achievement.