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CCA Summer Convention returns for 2019

10/04/2019 EVENTS Sharon Johnston, Head of Membership Services, CCA Global
CCA Summer Convention returns to Etihad Stadium in Manchester on 27 June 2019.

Reimagining customer experience may mean different things to different brands, however there are many common threads;

- the rising imperative of dealing with vulnerable customers;
- successfully managing a multigenerational workforce;
- choosing channels which work;
- whether to outsource and/or offshore; 
- and deciding your brand’s recipe for automation and human effort.

Continuing the theme from CCA Annual Convention 2018, this event will give you insight, knowledge and case studies from award-winning examples of service excellence. Join more than 150 like-minded colleagues to discuss, share and explore new ideas on how to reimagine CX and what it means for your own role and your organisation.

You will learn about:

  • Creating a blue-print for success for managing service and experience in a digital world
  • Vulnerability and wellbeing – one size doesn’t fit all
  • Successful channel shift – a game-changer?
  • Inspiring leadership – reimagining your people strategy
  • The ‘must have’ technologies to support your future development

To book your place and request a copy of the programme please get in touch.

There may be opportunities available for sponsorship at this event. For more information please contact us


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