Benchmarking & Accreditation

CCA Global Standard© for Customer Service

The Standard© is designed by industry, for industry and assesses the documented process, implementation and development of the customer service operation. It will align customer experience strategy to the vision, values and purposes of the organisation, identify talent capability, assess ease of access and channel strategy and enable accredited organisations to display the CCA Accredited Member recognition mark.

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CCA Global Standard© Achievement Awards

Many organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© and a number of awards are presented each year including:

Bronze Award

Awarded to organisations that have achieved Accreditation for 5 years or more

Silver Award

Awarded to organisations that have achieved Accreditation for 10 years or more

Gold Award

Awarded to organisations that have achieved Accreditation for 15 years or more

CCA Global Standard© Achievement Awards will be presented in Manchester on 26 June 2019 at the 'Recognising Excellence' business lunch.

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