John Hernandez COO & SVP Service Cloud, Salesforce
Aberdeen City Council • ACCA • Adactus Housing Group • Advice Direct • After Digital • Agilisys • AIG Insurance • AproCS • Arise Virtual Solutions • Arvato UK and Ireland • Ascensos • Atos • ATOS (NS&I) • Barclays Bank • Barclays Retail Bank • Barclays Wealth • BBC • British Gas Smart Metering • Calmac Ferries • Capita Dixons Carphone • Capita BBC Audience Services • Capita Customer Management • Capita Life & Pensions Regulated Services • Capita O2 • Chelmer Housing Partnership • Cheshire East Council • City Facilities Management • Convergys • Co-operative Bank • Coventry Building Society • CPM UK • Custerian • CYBG • Dacarnie • Diageo • Dixons Carphone Group • DPD Ireland • DVLA Contact Centre • DWP • Easyjet • Ember Services • Equiniti • ESB Networks • Etihad Airways • FEXCO • Financial Conduct Authority • Findel Education • Firstsource • Gas Networks Ireland • GAVI Alliance • Glasgow Caledonian University • Glory Global Solutions • Halifax General Insurance • Harper Collins Publishing • HMRC • HomeServe • HRSC • ICON Communication Centres • Indigo Lighthouse Solutions Europe • Intradiem • Invest Northern Ireland • Irish Water • JB Global • Journeycall • Kcom • KNOWHOW • KURA • Legal & General Retirements • Liberata UK • Liverpool Victoria • Lloyds Banking Group • Marks & Spencer • MBNA • Merchants South Africa (A Dimension Data Company) • Nationwide Building Society • NFU Mutual • NHS 24 • nPower • NS&I • Open Text • Oracle • Orbit Group • Panviva Pty • Parseq • Pearson VUE • People's Postcode Lottery • Pindrop • Plantronics • Police Scotland • QPC • RAC • RBS • RBS Group • Sainsbury's Argos • Sainsburys Bank • Salesforce • SalesSense • Samsung • Santander • Scottish Power • Scottish Widows • Search Consultancy • Servion Global Solutions • SGN • Shop Direct Group • Sky UK • Standard Life • Stellar Europe LLC • Student Loans Company • Sussex Police • Sykes Europe -Telefonica UK • TeleTech • Ten • Tesco Bank • Tesco Mobile • The Pensions Regulator • This is Ape • United Utilities • Virgin Atlantic • Virgin Money • Vodafone Global Enterprises • Vodafone Ltd • Voxpro • Webhelp TSC • Wheatley Group • WorldPay
Salesforce, the world’s #1 CRM company and Customer Success Platform, empowers companies to connect with their customers in a whole new way, run their business from their phones, create 1-to-1 customer journeys and make smarter, more predictive decisions from anywhere in real time.
The Customer Success Platform provides ground-breaking cloud services for sales, service, marketing, community, analytics, apps and the Internet of Things. Salesforce is the fastest growing top 10 software company in the world and has been ranked as one of the World’s Most Innovative Company by Forbes for five years in a row.
For more information, please visit https://www.salesforce.com/uk/?ir=1
Plantronics offer end-to-end services that help contact centres. We’re more than just hardware. What’s special is our expertise. We help deploy, manage and support your headset investment. Our services include site inspections and audits to ensure the right device. And after deployment, we offer training, reviews and 24/7 support. Making sure you’ve got what you need.
Our headsets are used in contact centres all across the world. They’ve even featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.
For more information, please visit http://www.plantronics.com/uk/
We are the UK's leading provider of outsourced customer management services. With contact centres based right across the UK and a mature offshore delivery model that spans South Africa, Poland and India, we offer pay-as-you-go flexibility alongside a robust track record of delivery. We've been a big player in the Customer Contact marketplace for a long time, so we're trusted by major brands with a reputation for great customer relations - including John Lewis, the National Trust, O2, Debenhams and Volkswagen.
For more information, please visit http://www.capita.com/
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
For more information, please visit https://www.twilio.com/
For businesses, more than ever before, customer service is an enterprise-wide endeavour. Aspect provides the tools and services to coordinate customer-facing activities across the front and back office, optimizing business processes and managing personnel. And thanks to the smart use and preservation of CRM and interaction data across channels, when that human touch is needed to resolve an issue, the right people with the right skill are on hand, without missing a beat. It enables our customers to route questions to answers and deliver a truly re-imagined customer experience. It’s what Aspect does.
For more information, please visit https://www.aspect.com/
Zendesk builds software for better customer relationships. We empower organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk makes software for better customer relationships.
For more information, please visit https://www.zendesk.com/
Videlica is a high growth, innovative company dedicated to improving the customer experience of our partners. Videlica's customer engagement solutions help our partners serve their customers at whatever point in the contact center and digital spectrum that interactions need support. We help our partners meet their digital transformation and customer experience goals with innovative cloud and on-premise solutions. Our reach spans three continents where we deliver enhanced customer experiences for global brands across multiple verticals. Our expertise and successful partnerships have received industry recognition such as the CCA Excellence Awards 'Best Technology Partnership, 2013'.
For more information, please visit http://www.videlica.com/.
After Digital is an award-winning digital agency with over 19 years’ experience in delivering innovative digital solutions including: strategy and transformation consultation; UX & responsive web design and development; content strategy; SEO management; social media; PPC and online display advertising. For more information, please visit www.afterdigital.co.uk.
The office is a 2 minute walk from Liverpool Street mainline and underground station. Exit the station on to Bishopsgate and turn left. Walk for about 100 metres and RBS 250 Bishopsgate is a 12 storey glass building on the right.