CCA Annual Convention 2019
The most important gathering of customer experience executives

12-13 November 2019, Hilton, Glasgow

The CCA Annual Convention is a two-day conference that brings together hundreds of senior executives and customer experience experts from a wide range of industries and sectors. Everyone comes to learn from and be inspired by the shared wisdom and expertise presented by some of the world's leading brands.

During the past 25 years, we have had the privilege of hearing from so many of our industry's experts and this year will be no different. For 2019 we have invited an amazing group of speakers to share their experiences and vision for the future.

We invite you to join us and be part of it!

The Programme
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2019 Rate Card

All CCA Members qualify for a complimentary allocation.
Combined discounts are also available.
Members get 1 complimentary - Platinum Members get 2 complimentary
Member £699 ex VAT
Member Group Rate x4 £2500 ex VAT
Non member £999 ex VAT
Non member Group Rate x4 £3500 ex VAT


"Highly relevant topics and presenters who were experts in their subject matter and who could share in simple language their experience, learning and opportunities presented."
Head of Operations, CYBG
"You really got an amazing attendee list and engagement. I loved the questions, the energy and the thoughtful and provocative discussion. Unstoppable CCA. Congratulations on a fabulous event and generating the best sort of conversations"
Director, Vodafone
"It was a fast paced, interesting day sharing industry standards and updates, teamed with the opportunity to network with like-minded colleagues."
Customer Service Manager, HomeServe
"Great topics, very focused and delivered by highly qualified and experienced presenters."
Business Development Director, Capita
"One of the best conferences that I have attended, based on presentations, discussions and the variety of delegates."
Customer Experience Manager, Assurant
"Hugely beneficial event with lots of insights and engagement with members. Very worthwhile."
Quality and Change Manager, Fexco

Who Will Attend

Previous delegates include;

Abtran • Advice Direct • Agilisys • Allied Bakeries • Assurant • Arvato UK and Ireland • Atos • ATOS (NS&I) • AXA Insurance • Barclays Bank • Barclays Retail Bank • Barclays Wealth • BBC • British Gas Smart Metering • Calmac Ferries • Camelot • Capita Dixons Carphone • Capita BBC Audience Services • Capita Customer Management • Capita Life & Pensions Regulated Services • Capita O2 • Chartered Banker Institute • Chelmer Housing Partnership • Cheshire East Council • Cigna • City Facilities Management • Clarion Housing • Conduit • Convergys • Co-operative Bank • Coventry Building Society • CYBG • Diageo • Dixons Carphone Group • DPD Ireland • Dudley Met • DVLA Contact Centre • DWP • Ember Services • Equiniti • ESB Networks • Etihad Airways • EWA • FEXCO • FSCS • Financial Conduct Authority • Firstsource • Gas Networks Ireland • Glory Global Solutions • Guinness • Harper Collins Publishing • HGS • Highways England • HMRC • HomeServe • HRSC • Irish Water • Islington Council • Jigsaw Homes • Journeycall • Kcom • Legal & General Retirements • Liberata UK • Lloyds Banking Group • London Borough of Richmond • MacMillan • MBNA • Mears 24/7 • Menzies • Merchants South Africa (A Dimension Data Company) • Moat Housing • Nationwide Building Society • NHS BSA • NHS 24 • NS&I • Ofcom • One Vision Housing • Orbit Group • Pearson VUE • People's Postcode Lottery • Pinnacle Connect • Plantronics • Police Scotland • RAC • RBS • RBS Group • Reading Borough Council • Register of Scotland • Sainsbury's Argos • Sainsburys Bank • Santander • Scottish Power • Scottish Water • Scottish Widows • Serco • SGN • Skipton Building Society • Sky UK • Standard Life • Student Loans Company • Sussex Police • Sykes Europe • Telefonica UK • Teleperformance • TSO • Ttech • Tesco Bank • The Contact Company• The Pensions Regulator • Three • Thurrock Council • UCAS • University of Glasgow • Vodafone Global Enterprises • Vale of Aylesbury • Vodafone Ltd • Webhelp TSC • WM Housing• Yorkshire Building Society • Your Housing Group



The conference will held at the Hilton Hotel - Glasgow

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