Experience IDEA

The Co-operative Bank, Manchester

An innovation workshop that bridges the gap between ideas and execution


This session is hosted by multi award-winning centre, The Co-operative Bank, and will explore a new generation of mapping customer journeys.


Imagine if we could help you set your challenge, map out a customer journey and then generate ideas. These are then validated with stakeholders and taken through to prototyping activities, with a view to scaling them – that’s IDEA (CCA partner Oracle’s innovation process that bridges the gap between ideas and execution).


Participate in this workshop where you can join people like you, who want to learn the how to break things down in a controlled setting hosted by experienced facilitators.


This interactive workshop will include:

  • Hands-on experience to frame a fictional business challenge.
  • Understanding a customer journey and their behaviours, attitudes and needs.
  • Generating & validating ideas to deliver the desired result.


Who should Attend:

Customer experience professionals and business leaders from across an organisation who have real challenges to solve



10:00am: Registration

10:30am: Start workshop

14:00pm: Lunch and networking

15:00pm: Close


Click below to register.


Contact information

Sophie Connors
TEL: 01415649010


The Co-operative Bank, Manchester