Webinar: The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions



Part of the TTEC ‘Cutting Through The Digital Transformation Hype’ Series, including real examples of how organisations are getting the benefits from digital transformation programmes, this webinar will explore The Role of Robotic Process Automation in Delivering Improved CX and Cost Reductions.

Join Rafael Domene, TTEC partner and CX expert, as he discusses how organisations are using RPA to help achieve their CX and financial targets.

You’ll learn:

  • What Robotic Process Automation (Robotic Desktop Automation & RPA) is and how organisations are using it in contact centres
  • How RDA/RPA is used to overcome the difficulty of integrating legacy systems to deliver a frictionless customer experience
  • The benefits of RDA/RPA and how these can be proven quickly and at a low cost
  • How to start an RDA/RPA programme with minimum disruption to operations and IT
  • The introduction of RDA/RPA can drive faster Digital Transformation across all customer engagement channels.

Who should attend?

  • Leaders from across the UK with a stake holding in customer experience and digital transformation
  • CFOs, CHROs, or decision makers with responsibility of their brand's P&L

About TTEC (pronounced T-TEC)

TTEC are a leading global customer experience technology and services company.  We work with our clients to assess every consumer touchpoint and then put in place the best people, technology, processes and mindset needed to make your brand's customer experience truly outstanding.  We are customer experience experts.  Learn more:


Click here to register your place.

Contact information

Monika Maitles
TEL: 01415649010