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CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Webinar: How AI & Automation are Changing the Game in CX
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines every day, the number one question our industry needs to answer is: 'What does the arrival of AI and automation really mean for customer experience?'
ExCel London, 1 Western Gateway, Royal Docks, London, E16 1XL
Call & Contact Centre Expo
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.
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