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Awards & Recognition
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CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Gas Networks Ireland Service Centre, St Margaret's Rd, Finglas, Dublin 11
Centre of Excellence
Gas Networks Ireland owns, operates, builds and maintains the natural gas network in Ireland. The strategy is to provide safe, sustainable, efficient and reliable services to all customers with a team of people who are engaged and empowered and can live the organisation‚?Ts values.
Centre of Excellence
DVLA will provide an update on their transformational journey. Undergoing a period of significant change over the next few years, their focus is on engaging staff, using their views, skills and experience to shape the business moving forward. As part of this session there will be an opportunity to join a tour of the centre.
Scotland House, London
CCA BPO CEO Round-Table Discussion
Hosted by Scottish Development International, the workshop offers an exclusive opportunity for CEOs and directors to discuss the key changes in the market place.
Atos NS&I, Glasgow
Designing the Optimum Customer Experience
Part of our Centre of Excellence programme of events. These sessions are one day visits to organisations recognised for excellence and award-winning customer service. Gain unique insight by hearing from those at the heart of the customer service operation and have the opportunity to network with peers to share best practise.
Oracle Office, 1 South Pl, Finsbury, London
Oracle NEXT: Design ‚?~Doing‚?T Workshop London
Calling all innovators, intrapreneurs & change makers. Do you want to solve your business challenge in 10 weeks? Imagine if we could help you set your business challenge, map out a customer journey and then generate ideas, which are then validated with stakeholders and influencers, with a view to ‚?~testing‚?T them with real customer/employees in 10 weeks ‚?' that‚?Ts Design ‚?~Doing‚?T!
CCA HQ, Glasgow
CCA Global Standard¬© V7 Workshop - Building better customer experience in a digital world
Understand how your operation measures up to the seventh edition of CCA Global Standard¬©. This interactive session will allow you to identify gaps in process, resource or evidence that may be required to achieve Accreditation.
A new approach to conduct and culture
Join us at FCA's new facility in Stratford, on how we explore how to use the contact centre to empower and influence culture across the wider organisation.
CCA Annual Convention
The CCA Convention programme is the critical voice of the CX market-place showcasing the latest innovations, concepts and thought leadership. Attracting 400+ senior execs from across the UK and beyond, this is CCA‚?Ts must-attend event.
CCA Gala Dinner & Excellence Awards Ceremony
Award winners are announced at CCA Excellence Awards Gala Dinner that will take place in Glasgow and coincides with the CCA Annual Convention. The event takes place on 13 November 2019.
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