CCA Summer Convention

Etihad Stadium, Manchester


Reimagining customer experience may mean different things to different brands, however there are many common threads; the rising imperative of dealing with vulnerable customers, successfully managing a multigenerational workforce, choosing channels which work, whether to outsource and/or offshore, and deciding your brand’s recipe for automation and human effort.


Continuing the theme from CCA Annual Convention 2018, this event will give you insight, knowledge and case studies from award-winning examples of service excellence. Join more than 150 like-minded colleagues to discuss, share and explore new ideas on how to reimagine CX and what it means for your own role and your organisation.


You will learn:

  • The key customer expectations to 2020 and beyond and what they mean for you
  • A blue-print for success for managing service and experience in a digital world
  • Proven strategies for best managing vulnerability and wellbeing from leading brands
  • The ‘must have’ technologies to support your future development
  • Successful channel shift strategies that have improved customer satisfaction scores

Planning to attend both Summer Convention and Annual Convention? Get in touch for details about a season pass.


Rate Card Summer Convention

Members get 1 comp
  Early Bird Until 30 April Standard Rate
CCA Member £149 ex VAT £200 ex VAT

CCA Member Group (4)

£500 ex VAT £700 ex VAT
General Admission £249 ex VAT £350 ex VAT
General Admission Group (4) £900 ex VAT £1100 ex VAT
Tickets will sell out due to phenomenal demand.

Season Passes

Flexible passes for those interested in attending both Summer and Annual Conventions.
Season pass for 2 £1700 ex VAT
Season pass for 4 £3500 ex VAT
Season pass for 4 £6500 ex VAT

Contact information

Sophie Connors
TEL: 01415649010

Event Registration

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View the Programme

Summer Flyer - April 2019 v3.pdf


Etihad Stadium, Manchester