Reimagining customer experience may mean different things to different brands, however there are many common threads; the rising imperative of dealing with vulnerable customers, successfully managing a multigenerational workforce, choosing channels which work, whether to outsource and/or offshore, and deciding your brand’s recipe for automation and human effort.
Continuing the theme from CCA Annual Convention 2018, this event will give you insight, knowledge and case studies from award-winning examples of service excellence. Join more than 150 like-minded colleagues to discuss, share and explore new ideas on how to reimagine CX and what it means for your own role and your organisation.
You will learn:
Planning to attend both Summer Convention and Annual Convention? Get in touch for details about a season pass.
|Early Bird Until 30 April||Standard Rate|
|CCA Member||£149 ex VAT||£200 ex VAT|
CCA Member Group (4)
|£500 ex VAT||£700 ex VAT|
|General Admission||£249 ex VAT||£350 ex VAT|
|General Admission Group (4)||£900 ex VAT||£1100 ex VAT|
|Season pass for 2||£1700 ex VAT|
|Season pass for 4||£3500 ex VAT|
|Season pass for 4||£6500 ex VAT|
Enter your details in the form below NB you can add additional delegates, just click the 'Add Another Delegate' link.