CCA Summer Convention

Etihad Stadium, Manchester

Reimagining customer experience may mean different things to different brands, however there are many common threads; the rising imperative of dealing with vulnerable customers, successfully managing a multigenerational workforce, choosing channels which work, whether to outsource and/or offshore, and deciding your brand’s recipe for automation and human effort.


Continuing the theme from CCA Annual Convention 2018, this event will give you insight, knowledge and case studies from award-winning examples of service excellence. Join more than 150 like-minded colleagues to discuss, share and explore new ideas on how to reimagine CX and what it means for your own role and your organisation.


You will learn:

  • The key customer expectations to 2020 and beyond and what they mean for you
  • A blue-print for success for managing service and experience in a digital world
  • Proven strategies for best managing vulnerability and wellbeing from leading brands
  • The ‘must have’ technologies to support your future development
  • Successful channel shift strategies that have improved customer satisfaction scores


Contact information

Sophie Connors
TEL: 01415649010


Etihad Stadium, Manchester