Centre of Excellence

Legal & General, Cardiff

Customer Centric Thinking

Customer-centric organisations focus on doing the right thing for all of their customers, offering great service and empowering frontline staff to go the extra mile to make customers happy. Employing an approach based on customer lifetime value, efforts focus on the relationship and needs of customers.

Legal & General Retirements will share their customer journey story so far, the value and importance of using VOC and where the future of CX is heading.




Contact information

Sophie Connors
TEL: 01415649010


Legal & General, Cardiff