The world has gone omnichannel. Customers want a consistent experience across channels. When customers view a company, they see one company, not different channels. Companies need to do the same and view customers holistically regardless of how many channels the customer engages. The only way for companies to deliver omnichannel journeys with perfect execution is to use a solution that performs automated omnichannel testing.
Join Martin Hill-Wilson, Customer Service, CX & AI Engagement Strategist, and Chris Limm, Sales Director, Cyara to discuss: