Awards & Recognition

CCA Excellence Awards

These awards are measured at a point in time with an exclusive peer review process and independent panel of judges - industry practitioners, managers, leaders and business specialists who undertake a challenging role to assess all applications using a structured and non-judgmental scoring framework.

The CCA Excellence Awards Gala Dinner will take place in Glasgow on 13 November 2019 and will coincide with the CCA Annual Convention which will take place on 12 & 13 November.

Key Dates

Many organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© and a number of awards are presented each year including:

01 January 2019

Entry open for industry practitioners to join CCA Excellence Awards Judging Panel

28 February 2019

Closing date for CCA Excellence Awards Judging Panel

February 2019

Launch of CCA Excellence Award Categories 2019

28 June 2019

Closing date for CCA Excellence Award entries

31 August 2019

Short-list announced

13 November 2019

CCA Gala Dinner & Excellence Awards Ceremony

Director of the Year Award

The Director of the Year Award is a celebration of business leadership and personal achievement. Each year the CCA Executive Team recognises the talents and skills of a leader who inspires and leads through their passion for achieving excellence.

The winner will be announced at the CCA Excellence Awards Gala Dinner.

CCA Global Standard© Achievement Awards

CCA Global Standard© is an independent assessment and endorsement of an organisation's customer service operation and demonstrates professional commitment to customer service excellence.

Many organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© and a number of awards are presented each year including:

Bronze Award

Awarded to organisations that have achieved Accreditation for 5 years or more

Silver Award

Awarded to organisations that have achieved Accreditation for 10 years or more

Gold Award

Awarded to organisations that have achieved Accreditation for 15 years or more

CCA Global Standard© Achievement Awards will be presented in Manchester on 26 June 2019 at the 'Recognising Excellence' business lunch.

For more information contact us.

Member of the Year Awards

The CCA Executive Team has the opportunity to recognise the personal contributions of individual members who readily support CCA initiatives, encourage other members and champion customer service excellence across the CCA network.

Winners will be announced at the CCA Excellence Awards Gala Dinner.

For more information contact us.

2018 Award Sponsors

Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect with their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for seven years in a row. For information, please visitwww.salesforce.com.

HRC Recruitment is a multi-disciplined recruitment services provider with offices in Glasgow, Edinburgh and Dundee. Founded in 1995, the teams offer expert advice on everything from entry level roles to executive search appointments for temporary, permanent and contract work across a range of sectors.

One of Scotland’s fastest-paced markets is the Call & Contact Centre industry, with many international companies choosing Glasgow, in particular, as their UK base. This has seen a massive increase in the recruitment services required in order to keep up with the growing demand. Our specialist recruitment team can do just that.

The team offer a fully comprehensive and security-compliant service and are embedded in the market within which they recruit. Our clients absolutely benefit from their swift and knowledgeable offering when it comes to understanding the Call Centre Services recruitment process. Our dedicated consultants recruit from entry level volume campaigns through to senior operational appointments.

For more information, please visit: https://hrcrecruitment.co.uk/  

ABOUT TTEC (pronounced T-tec):

TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates omnichannel customer experiences on behalf of leading brands across the world. The Company provides outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that creates human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/emea.

Plantronics offer end-to-end services that help contact centres. We’re more than just hardware. What’s special is our expertise. We help deploy, manage and support your headset investment. Our services include site inspections and audits to ensure the right device. And after deployment, we offer training, reviews and 24/7 support. Making sure you’ve got what you need.

Our headsets are used in contact centres all across the world. They’ve even featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

For more information, please visit http://www.plantronics.com/uk/


Excellence Awards 2018 Winners Gallery

Click here to see the full list of 2018 winners and shortlisted entries