CCA members and invited guests will be hosted at The Scotch Whisky Experience, Edinburgh, on Thursday 4 December 2025, at this exclusive reception will bring together senior leaders from across the network.
CCA members and invited guests will be hosted at The Scotch Whisky Experience, Edinburgh, on Thursday 4 December 2025, at this exclusive reception will bring together senior leaders from across the network.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
These sessions are an informal chat over a cup of coffee exclusively for members.
Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA's Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
Fraud is increasingly a CX challenge not just a technical or back-office risk. With customer-facing teams on the frontline, and fraudsters using more advanced methods than ever before, organisations must strengthen their approach end-to-end.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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