CCA Raising the Bar: Excellence in Practice launches in Dublin on 24 March, bringing together leaders from across Ireland to explore how AI is redefining customer service. Hosted with Capita, Uisce Eireann and AWS, the event will connect the CCA network locally, share practical insight, and open up discussion with organisations shaping the future of customer operations across Ireland.
Join us for this month's CCA Coffee Club as we explore how organisations are using AI to support Quality Monitoring of customer interactions - and what this means for feedback, coaching and specialist development.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
The CCA Annual Convention 2026 brings together senior CX, contact centre and digital leaders to explore how people, technology and leadership come together to deliver transformation that is trusted, sustainable and human-centred. Through keynote insight, leadership debate and interactive peer discussion, the Convention focuses on the real decisions leaders must make now to build capability for the next decade.
Join this 30-minute introductory webinar to learn more about the CCA Women in Leadership Awards programme and how you or your colleagues can get involved.
Workforce of the Future - Skills, Technology & Talent in Action - Explore how DVLA approaches organisational excellence, capability development and large-scale service delivery.
The session will feature insights from a CCA Women in Leadership Award winner, alongside senior leaders, exploring the realities of leadership through the lens of those who are actively shaping organisations, teams, and cultures today.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Serving more than 4.4 million customers, Very has built its success on combining a broad retail offer with a seamless digital customer experience, underpinned by one of the richest consumer data sets in the UK. This enables highly personalised shopping and marketing journeys that bring the brand to life for customers.
This session of the CCA Women in Leadership Forum explores what it means to be an AI-literate leader in today's environment, and the human 'power skills' required to lead effectively through technological change.
The CCA Raising the Bar Summit is CCA Global's flagship event celebrating excellence in customer experience, service delivery, and organisational engagement.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Bringing together leaders, colleagues, and supporters from across the CCA community, this special event recognises the achievements of women who are making a lasting impact through their leadership, innovation, and commitment to developing others.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
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