The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond. Weâ?Tre delighted lead an open discussion on how progression schemes are evolving in response to changing pay frameworks.
Read more NB THIS EVENT HAS PASSED
As a valued member, do you know all the new services available to you and your teams? Weâ?Tve got some exciting updates, and we canâ?Tt wait to share them with you! We would like to invite you to join us for a special webinar taking place on the 13th June at 10am.
eGain's annual conference is back!
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
CCA is delighted to invite to the second Future of work forum for 2025 in Manchester. This in-person forum focusing on talent, colleague engagement, and learning and development.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
We are delighted to invite you to an exclusive networking dinner in Manchester, bringing together of CEOs, Managing Directors, and senior decision-makers shaping the future of customer and citizen service across the UK and Ireland.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
These sessions are an informal chat over a cup of coffee exclusively for members.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.
CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
These sessions are an informal chat over a cup of coffee exclusively for members.
The CCA Digital Transformation Forum is a dedicated space for leaders to explore the evolving role of AI, automation, and technology in customer service.
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