Join us for this month's CCA Coffee Club as we focus on reassurance demand - what it is, why it's increasing, and how it shows up in organisations today.
Join us for this month's CCA Coffee Club as we focus on reassurance demand - what it is, why it's increasing, and how it shows up in organisations today.
As we kick off this year's Women in Leadership series, we're opening with a conversation that feels more important than ever:the reality of leadership right now.
CCA Raising the Bar: Excellence in Practice launches in Dublin on 24 March, bringing together leaders from across Ireland to explore how AI is redefining customer service. Hosted with Capita, Uisce Ã?ireann and AWS, the event will connect the CCA network locally, share practical insight, and open up discussion with organisations shaping the future of customer operations across Ireland.
The CCA Annual Convention 2026 brings together senior CX, contact centre and digital leaders to explore how people, technology and leadership come together to deliver transformation that is trusted, sustainable and human-centred. Through keynote insight, leadership debate and interactive peer discussion, the Convention focuses on the real decisions leaders must make now to build capability for the next decade.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
Workforce of the Future â?' Skills, Technology & Talent in Action - Explore how DVLA approaches organisational excellence, capability development and large-scale service delivery.
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