The session will feature insights from a CCA Women in Leadership Award winner, alongside senior leaders, exploring the realities of leadership through the lens of those who are actively shaping organisations, teams, and cultures today.
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CCA works with organisations across customer operations to raise standards, strengthen capability and share insight on what's driving performance. This session brings together a small group of leaders to explore current challenges, exchange perspectives, and connect with peers in a focused, discussion-led environment.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Join Smartnumbers for their flagship community event where counter-fraud experts and industry stakeholders unite to connect, share knowledge and shape the future of financial crime prevention.
The CCA BPO Users Forum is a confidential peer-to-peer space designed exclusively for organisations that outsource all or part of their customer operations, or are currently considering outsourcing as part of their strategy.
CCA members are invited to join the inaugural session of the CCA AI Transformation Forum, hosted at The Very Group - one of the UK and Ireland's largest digital retailers and the organisation behind Very.co.uk
The newly launched CCA Fraud & Risk Network brings together professionals from across fraud, risk, security, customer operations and customer experience to share best practice, discuss emerging threats and explore practical approaches to strengthening fraud resilience.
As part of the CCA Inspire: Leadership for a Changing World programme, this session is designed to help leaders build resilience, strengthen emotional awareness and support sustainable performance in today's demanding workplace environments.
As part of the CCA Inspire: Leadership for a Changing World programme, this session focuses on helping leaders build trust, create clarity and lead high-performing teams through complexity and change.
The CCA Raising the Bar Summit is CCA Global's flagship event celebrating excellence in customer experience, service delivery, and organisational engagement.
As part of the CCA Inspire: Leadership for a Changing World programme, this immersive in-person session focuses on communication, negotiation and leadership under pressure.
This session of the CCA Women in Leadership Forum explores what it means to be an AI-literate leader in today's environment, and the human 'power skills' required to lead effectively through technological change.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Bringing together leaders, colleagues, and supporters from across the CCA community, this special event recognises the achievements of women who are making a lasting impact through their leadership, innovation, and commitment to developing others.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
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