For the next CCA Women in Leadership session, we're delighted to be joined by Dénelise L'Ecluse, Chair of the Advisory Board at AI4ALL and former Managing Director Europe at BSI.
Read more NB THIS EVENT HAS PASSED
For the next CCA Women in Leadership session, we're delighted to be joined by Dénelise L'Ecluse, Chair of the Advisory Board at AI4ALL and former Managing Director Europe at BSI.
Read more NB THIS EVENT HAS PASSED
How are organisations adapting recruitment, onboarding and performance management as the window for assessing new colleagues becomes shorter?
Read more NB THIS EVENT HAS PASSED
Thinking of entering the CCA Global Excellence Awards 2027? Get key insights, judging tips and practical guidance to help you prepare a strong submission.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Discover how organisations are using video within customer contact and where it could add real value to the customer experience. Join an informal peer discussion to share experiences and consider the practicalities of moving beyond voice, including customer appetite, technology, colleague skills, accessibility, privacy and security.
Discover how CliftonStrengths can help leaders better understand their natural talents, build greater self-awareness and use the strengths of others to create more engaged, collaborative and high-performing teams.
Put some oomph into your leadership at the CCA Women in Leadership Annual Summit & Awards 2026 on 11 November at The Midland Hotel, Manchester. Practical learning with Sally Earnshaw, candid industry discussion and the celebration of exceptional women and allies make this a day to strengthen your impact and connect with peers. Leaders, emerging talent and colleagues are welcome - you don't need to be shortlisted to attend. Member and non-member bookings are available.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
Hear directly from organisations using CCA standards and frameworks to identify gaps, strengthen performance and support continuous improvement. Through practical case studies, expert insight and an interactive diagnostic session, you will have the opportunity to consider where your organisation is performing well and where greater focus may be needed.
As part of the CCA Inspire: Leadership for a Changing World programme, this session focuses on helping leaders build trust, create clarity and lead high-performing teams through complexity and change.
A practical leadership development programme designed to help leaders understand their strengths, shape their own authentic leadership style and apply it with confidence every day. Across three interactive sessions, Inspire will focus on self-awareness, leadership impact and the everyday conversations and behaviours that build engaged, high-performing teams.
At CCA Annual Convention 2027, we'll bring together customer, operational, technology and business leaders to examine what is changing, what isn't and what excellence will require next. We want to hear what is genuinely working, where ambition and reality are still some distance apart, what organisations need to do differently and what we can learn from those prepared to challenge established thinking.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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