This month's CCA Best Practice Forum will focus on compassion fatigue, professional boundaries and better support for customer-facing colleagues. Hosted in partnership with the National Support Network (NSN), this session will explore the emotional demands placed on colleagues when supporting people through vulnerable, distressing or complex situations.
Join us for this month's CCA Coffee Club as we explore how organisations are using annualised hours to create more flexible workforce planning models while meeting changing customer demand.
Hosted on the evening prior to the Raising the Bar Summit, this exclusive dinner recognises achievement while creating an informal environment for meaningful conversations and relationship building.
Join CCA and Kura for an interactive breakfast briefing exploring where customer operations should embrace customisation, where consistency still matters, and when breaking from established best practice can deliver better outcomes.
Join CCA and Smartnumbers for an interactive breakfast briefing exploring how organisations can strengthen fraud prevention and assurance, embrace technology and reduce risk while continuing to deliver better customer outcomes.
The CCA Raising the Bar Summit is CCA Global's flagship event celebrating excellence in customer experience, service delivery, and organisational engagement.
As part of the CCA Inspire: Leadership for a Changing World programme, this immersive in-person session focuses on communication, negotiation and leadership under pressure.
For the next CCA Women in Leadership session, we're delighted to be joined by Dénelise L'Ecluse, Chair of the Advisory Board at AI4ALL and former Managing Director Europe at BSI.
How are organisations adapting recruitment, onboarding and performance management as the window for assessing new colleagues becomes shorter?
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Join customer operations leaders from across the Manchester region for an interactive CCA Connect discussion exploring how organisations are harnessing AI, building capability, maintaining trust and responding to the opportunities and challenges shaping the future of customer operations.
Bringing together leaders, colleagues, and supporters from across the CCA community, this special event recognises the achievements of women who are making a lasting impact through their leadership, innovation, and commitment to developing others.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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