CCA members and invited guests will be hosted at The Scotch Whisky Experience, Edinburgh, on Thursday 4 December 2025, at this exclusive reception will bring together senior leaders from across the network.
CCA members and invited guests will be hosted at The Scotch Whisky Experience, Edinburgh, on Thursday 4 December 2025, at this exclusive reception will bring together senior leaders from across the network.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
Join us for a special end-of-year online session where Best Practice Forum meets Coffee Club â?' a relaxed but insightful hour to unpack the key findings from the CCA Annual Review 2025 and hear what they mean in practice for you and your organisation.
Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA's Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
Fraud is increasingly a CX challenge not just a technical or back-office risk. With customer-facing teams on the frontline, and fraudsters using more advanced methods than ever before, organisations must strengthen their approach end-to-end.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE