The CCA BPO Users Forum is a confidential peer-to-peer space designed exclusively for organisations that outsource all or part of their customer operations, or are currently considering outsourcing as part of their strategy.
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CCA members are invited to join the inaugural session of the CCA AI Transformation Forum, hosted at The Very Group - one of the UK and Ireland's largest digital retailers and the organisation behind Very.co.uk
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The newly launched CCA Fraud & Risk Network brings together professionals from across fraud, risk, security, customer operations and customer experience to share best practice, discuss emerging threats and explore practical approaches to strengthening fraud resilience.
Join us for an exclusive best practice session exploring how organisations are delivering learning and development excellence to build capability, enhance colleague engagement, and drive organisational performance.
As part of the CCA Inspire: Leadership for a Changing World programme, this session is designed to help leaders build resilience, strengthen emotional awareness and support sustainable performance in today's demanding workplace environments.
As part of the CCA Inspire: Leadership for a Changing World programme, this session focuses on helping leaders build trust, create clarity and lead high-performing teams through complexity and change.
The CCA Raising the Bar Summit is CCA Global's flagship event celebrating excellence in customer experience, service delivery, and organisational engagement.
As part of the CCA Inspire: Leadership for a Changing World programme, this immersive in-person session focuses on communication, negotiation and leadership under pressure.
This session of the CCA Women in Leadership Forum explores what it means to be an AI-literate leader in today's environment, and the human 'power skills' required to lead effectively through technological change.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Join customer operations leaders from across the Manchester region for an interactive CCA Connect discussion exploring how organisations are harnessing AI, building capability, maintaining trust and responding to the opportunities and challenges shaping the future of customer operations.
Bringing together leaders, colleagues, and supporters from across the CCA community, this special event recognises the achievements of women who are making a lasting impact through their leadership, innovation, and commitment to developing others.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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