Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA's Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
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Fraud is increasingly a CX challenge not just a technical or back-office risk. With customer-facing teams on the frontline, and fraudsters using more advanced methods than ever before, organisations must strengthen their approach end-to-end.
In this session weâ?Tll turn our attention to something that affects all of us every day: internal communication - and how we make it land across the organisation.
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
A member-hosted site visit exploring how DVLA approaches organisational excellence, capability development and large-scale service delivery.
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