CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
Read more NB THIS EVENT HAS PASSED
CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
Read more NB THIS EVENT HAS PASSED
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA members and invited guests will be hosted at The Scotch Whisky Experience, Edinburgh, on Thursday 4 December 2025, at this exclusive reception will bring together senior leaders from across the network.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
These sessions are an informal chat over a cup of coffee exclusively for members.
Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA's Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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