Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
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CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.
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This monthâ?Ts forum explores the challenge of repeat caller volumes and how organisations are addressing it to improve customer experience and operational efficiency.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
These sessions are an informal chat over a cup of coffee exclusively for members.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.
CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
These sessions are an informal chat over a cup of coffee exclusively for members.
Hosted by CCA Executive Chair, Anne Marie Forsyth, attending the evening will be a select set of professionals from leading brands across the CCA network offering the opportunity to catch up with friends old and new and reflect on the year that's been and look forward to the new year ahead.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
The CCA Digital Transformation Forum is a dedicated space for leaders to explore the evolving role of AI, automation, and technology in customer service.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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