I am looking forward to meeting around 1,000 professionals who will convene in Glasgow next week for the CCA Annual Convention and Excellence Awards Gala Dinner.  A huge thanks in advance to all our sponsors and to our keynote speakers and panelists.

Everyone has worked tirelessly to build the best ever programme which will address the real issues affecting contact centres, both inhouse and outsourced and across both public and private sectors. Good luck to all participants for a great Convention that really delivers a programme for change.