Best Practice Forum: Consumer vulnerability- the challenges

Scottish Widows, The Mound, Edinburgh

How do we identify and respond to vulnerable customers with the right blend of support, knowledge and empathy? 
How can we best support team members who may be handling multiple incidences of emotional/complex conversations each week? 

What best practices can we share across industry to help raise the bar for customers and employees?

Contact information

Sharon Johnston
TEL: 01415649010


Scottish Widows, The Mound, Edinburgh