Customer Experience Journey Mapping

HMRC, Newcastle upon Tyne


Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have. This interactive workshop, in association with Oracle will include: hands-on experience of mapping customer journeys; use of maps to diagnose customer experience issues and identify opportunities; designing experiences that meet your customer expectations and deliver business value.

Attendees will also be invited to take part in a tour of HMRC's Digital Centre.


Download the full agenda here.

Contact information

Sophie Connors
TEL: 01415649010
MBL: 07712 523 404


HMRC, Newcastle upon Tyne