CCA Global Standard© is a framework that allows you to assure the reliability and effectiveness of your contact centre operation and helps organisations develop best practice as part of their DNA.
It aligns customer experience strategy to the vision, values and purpose of the organisation. It identifies talent and capability, assesses ease of access and channel strategy, identifies strategies to deal with vulnerable customers and provides a foundation for building better customer experience in a digital world. Crucially, it provides you with a benchmark – an understanding of how your customer service operation is performing against the wider industry.
On 6 June at CCA HQ we will host an open session where we will introduce you to CCA Global Standard© Seventh Edition explaining what is required by way of assessment, dispelling the myths of check boxes and demonstrating that we are all on a journey of continuous improvement.
Joining us will be leaders from organisations that understand the value of CCA Standard, sharing the how and why of their decision to become accredited and the benefits they have yielded as a result.
If CCA Global Standard© is something you would like to consider now or in the future then please join us where we will offer you a warm welcome and an opportunity to learn and exchange with others in a collaborative and friendly setting.
To reserve your free space please register below.