It is the most prestigious awards ceremony in the customer service and contact centre profession. The coveted awards highlight the achievements of individuals and companies throughout the industry, and bring together peers in mutual celebration.
Winning can positively impact reputation and morale across the team and wider organisation - that's why CCA Excellence Awards is the No. 1 aspirational programme for many organisations
Gala Dinner is open to all Convention delegates and shortlisted award entrants. If you’d like to book your place at the CCA Gala Dinner & Excellence Awards Ceremony, please contact us.
15th February - CCA Excellence Awards Workshop (Glasgow)
28th February - CCA Excellence Awards Workshop (Manchester)
8th June - Deadline for all entries
w/c 20th August - Excellence Awards Shortlist Announced
September - October - Verification calls carried out with shortlisted candidates
14th & 15th November - CCA Annual Convention (Hilton Glasgow)
15th November - CCA Gala Dinner and Excellence Awards Ceremony (Hilton Glasgow)
For more information on CCA Excellence Awards Programme please get in touch.