More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
What's On
Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Sometimes nothing happens for decades and sometimes a decade happens in a weekâ?T is a quote I came across last week whilst on my staycation in St Andrews, Fife.
What does the data tell us about homeworking?
Empower Your Virtual Employees and Unlock Your Team's Potential
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
How can we stay positive during periods of uncertainty?
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
One of the big challenges facing business today is how to emerge from the pandemic and move to some sort of business as usual, in the next normal.
Findings from CCA Visionaries on the challenges with digital transformation
Building better customer experience in a digital world
Sometimes the definition of 'key' is problematic; one person's key is another person's optional
CTRL ALT DELETE - The Great Reset. The future of work to 2030.
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
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