Our agenda for 2013 includes the following activities:

Annual Benchmarking  

Covering 50+ data points across 6 key business areas, each participant will receive a personalised industry report highlighting how they perform against the other organisations taking part.  Each participant also receives a generic report highlighting industry averages and has the opportunity to discuss their personal benchmarking results in person with a member of the CCA Team. 

Quarterly Forum and Industry Dinner 

All participants meet at a quarterly forum to share case study materials, to hear the latest from experts in the field of customer experience and c-sat measurement and to collaborate on specific projects with the aim of identifying and understanding how consumer behaviour is likely to influence how we measure c-sat in the future.   

The evening before each Forum we host an industry dinner and invite guest speakers to lead a discussion on an agreed topic or issue providing additional learning and unrivalled networking opportunities for all participants. 

Annual Customer Experience Summit 

Each Spring we invite members of Customer Experience Network to take part in an annual summit to help shape our collaborative agenda for the year ahead.  This session is opened up to the wider contact centre community and is a chance for us to showcase our results and work from the past year.  

If you would like to be part of Customer Experience Network then please get in touch.