Launch Event

Launch Event

1300-1330 Arrival, Registration and Refreshments
1330-1345 Welcome and Setting the Scene for the Day
Andrea Callanan, Founder, inspireMe Group
1345-1415 Guest Speaker: Leon Smith, OBE, Great Britain Davis Cup Captain and former coach to Andy Murray. Leon has 20+ years’ experience of full-time professional tennis coaching focusing on elite player development, high performance coaching and professional team management.

Leon will join us for the programme launch, inspiring attendees to focus on achieving personal goals and success.

1415-1450 Case Studies
Hear from two colleagues who have received recognition and external validation through CCA Excellence Awards and the CCA Global Standard© – Professional of the Year Awards.

Group Exercise

Attendees will split into two groups for a round-table activity. Leading the session for Front-Line Advisors will be Patrick Steed, Champion of Excellence at inspireMe Group. Patrick leads engagement programmes, positive mindset training and team building events across the UK and Europe. He is a people expert and supports companies with their brand and culture.

Leading the session for Team Leaders will be Andrea Callanan. Andrea is a Voice Expert and specialises in helping people find their voice and find their confidence. She’s also an entrepreneur, speaker, singer, coach and author. Andrea has delivered motivational presentations, people-focused training programmes and consultancy to many of the UK’s biggest contact centres.
1600-1630 Feedback and Round-Up of the Session
1630-1700 Comfort Break
1700-1830 Shifting your mind-set and stepping out of your comfort zone
For those keen to take things one step further, an additional session is available which has been primed to set you out of your comfort zone. Once the session is complete, attendees will be asked to take part in a performance for guests attending the CCA Gala Dinner and Excellence Awards ceremony that evening.

Leon Smith