Future of CX Forum

BSI, Milton Keynes

About the event

Creating the best customer experience is very much a balancing act and one that is becoming increasingly difficult to work out – particularly as the AI and robotics agenda balanced against personalisation and the human touch gathers momentum.

The Future of CX Forum 2018 will address these issues and more and will kick off on 8th March in Milton Keynes.

We are delighted that Dr Liberty Vittert, Mitchell Lecturer at the University of Glasgow will join us for this session following her fantastic presentation at the CCA Convention in November. We will also hear case study presentations including an update from Award winner Nichola Taylor from Standard Life.

Download the agenda here.

Contact information

Sophie Connors


BSI, Milton Keynes