Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.

01/02/2017 - 02/02/2017 NB THIS EVENT HAS PASSED

Modern Business Experience


Modern Business Experience
1-2 February 2017, Excel London

Hear CCA CEO, Anne Marie Forsyth present on 2 February 2017 at the ExCeL centre, London discussing the Future of CX & The Role for Service Leaders.  
Join Deborah Meaden, Dragons Den Investor and Entrepreneur, at the Modern Business Experience, presented by Oracle. Deborah will share her keys to success as an innovator in a diverse range of industries including ceramics, leisure, and fashion.

Other confirmed speakers include:

  • Professor Brian Cox OBE, CERN Physicist and Broadcaster
  • Richard Noble OBE, Challenger, Entrepreneur, and Record Breaker
  • Sahar Hashemi OBE, Founder, Coffee Republic

CCA members can register for free here

Further information/How to register

Please contact the event organisers for further information

Pauline Cochrane