CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.
To be effective leaders, to engage and inspire, to deliver the best customer experience - all these require that you can positively influence and connect with colleagues and clients at all levels across all decades. We will focus on how you can develop your leadership skills to create an environment for people to flourish, fully utilising the talent in your business to transform your service offering.
Last chance to book! Click here for the agenda.
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Delegates will have the opportunity to tour Titanic Belfast as part of their visit. Please request a place with your reservation. Click here to reserve your tour.
Please contact the event organisers for further information