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10/09/2019 PRESS RELEASE
CCA unveils the shortlist of finalist for 2019's Excellence Awards

04/09/2019 PRESS RELEASE
CCA are delighted to announce the chosen charity for 2019's Gala Dinner and Excellence Awards Ceremony: Macmillan Cancer Support

12/04/2019 INDUSTRY NEWS
The Excellence Awards programme for 2019 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?

31/03/2019 INDUSTRY NEWS
The Emerging Leader Award is an exclusive award category for CCA Platinum Members. It seeks to recognise emerging leaders within the organisation that are truly committed to driving transformational change.

25/03/2019 EVENTS
Sir Lenny Henry is the host of CCA Gala Dinner and Excellence Awards ceremony being hosted at the Hilton Hotel Glasgow on 13 November 2019.

28/08/2015 CEO BLOG
The fireworks finale marking the end of the Edinburgh Festival is a sure sign that summer is over and time to get back to the day job. With over 3000 acts on offer it would be difficult not to find something of interest, a feat of organisation reflec...

28/11/2014 CEO BLOG
There are just two words to sum up the emotion of this past week - THANK YOU. To each and everyone of the 1,000 people who joined us in Edinburgh for our 20th anniversary Convention and Excellence Awards Gala Dinner. We have been completely overwh...

08/08/2014 CEO BLOG
As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...

06/06/2014 CEO BLOG
In many respects we all have to climb a new mountain every day to impress our customers. But do we simply retrace our steps each time or do we learn from each customer encounter and use our knowledge to deliver a better service experience? It is ...

08/11/2013 CEO BLOG
With just days to go before the start of CCA’s 19th Convention in Edinburgh I can really sense the rising excitement among members shortlisted for this year’s Excellence Awards. I was privileged to read some of our judges comments on the ...

10/05/2013 CEO BLOG
Unless you have been living on a desert island you cannot have missed the media coverage and fulsome accolates surrounding the resignation of Sir Alex Ferguson from Manchester United. Many would profoundly disagree with his idiosyncratic and aggr...

02/11/2012 CEO BLOG
I am looking forward to meeting around 1,000 professionals who will convene in Glasgow next week for the CCA Annual Convention and Excellence Awards Gala Dinner. A huge thanks in advance to all our sponsors and to our keynote speakers and panelists....

03/08/2012 CEO BLOG
What a roller coaster of emotions we have experienced this week for all of us who have been glued to the Olympics! To see so many great athletes and competitors striving for world-class performance is a sight to behold. In customer contact, CCA wer...

15/06/2012 CEO BLOG
Recognition and reward have never been more important than it is today in our very challenging economic climate. CCA are committed to showcasing award winning approaches to customer service – whether that is through organisations achieving an...

20/02/2012 CEO BLOG
It has been a very busy couple of weeks packed with showcasing the successes of many of our member organisations. I attended the launch of the newest ‘Virgin Money Lounge’ in Manchester last week hosted by Chief Executive, Jayne-Anne Gadh...

02/12/2011 CEO BLOG
This week, maintaining the theme of capitalising on the good feeling from convention 2011, I want to highlight the importance of recognising the achievements of those working in our sector. Back in January of this year we released our CCA Research ...

25/11/2011 CEO BLOG
At CCA Convention 2011 Dave Carroll sang us a song that brought a tear to the eye. As he sings in Everyday Heroes,”there’s a hero racing to help a stranger today”. In a rapidly transforming world, there are many unsung heroes who...