There‚?Ts no doubt that the digital evolution is continuing to change how customers and companies interact. Find out from Concentrix about the latest trends in digital behaviors and preferences of today‚?Ts customers.
Part of the TTEC Cutting Through The Digital Transformation Hype Series, including real examples of how organisations are getting the benefits from digital transformation programmes, this webinar will explore The Role of Robotic Process Automation in Delivering Improved CX and Cost Reductions.
Join TTEC‚?Ts Rafael Domene, partner and CX expert as he discusses how organisations are using RPA to help achieve their CX and financial targets.
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines every day, the number one question our industry needs to answer is: 'What does the arrival of AI and automation really mean for customer experience?'
The Women in Enterprise network offers an opportunity for the many remarkable women leaders working in customer service to engage in debate, exchange views and experiences and network with new people facing similar challenges and opportunities.
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.
This Masterclass is intended to help you prepare your entries for the CCA Excellence Awards in 2020 and to help you make the most of being aspirational, committed to customer service excellence and part of the most reputable and respected awards programme in industry.