CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
In 2019 we stand at a tipping point for customer experience with triggers including globalisation, digital growth, regulatory compliance and a changing economy all contributing to demands for transformation.
As experienced business leaders we know that successful relationships with customers are built on being trustworthy, genuine and demonstrating empathy. As advanced technologies begin to take the heavy lifting out of more transactional interactions, how can we ensure we can keep the digital age human?
CCA‚?Ts Women in Enterprise round table discussions explore the opportunities for senior leaders to debate current issues. We are delighted to extend a personal, complimentary invitation to you to join us at this intimate, round-table discussion where we will be discussing the impact of new technologies today and anticipated changes in the future.
The CCA Convention programme is the critical voice of the CX market-place showcasing the latest innovations, concepts and thought leadership. Attracting 400+ senior execs from across the UK and beyond, this is CCA's must-attend event.
There‚?Ts no doubt that the digital evolution is continuing to change how customers and companies interact. Find out from Concentrix about the latest trends in digital behaviors and preferences of today‚?Ts customers.
Part of the TTEC Cutting Through The Digital Transformation Hype Series, including real examples of how organisations are getting the benefits from digital transformation programmes, this webinar will explore The Role of Robotic Process Automation in Delivering Improved CX and Cost Reductions.
Join TTEC‚?Ts Rafael Domene, partner and CX expert as he discusses how organisations are using RPA to help achieve their CX and financial targets.
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines every day, the number one question our industry needs to answer is: 'What does the arrival of AI and automation really mean for customer experience?'
The Women in Enterprise network offers an opportunity for the many remarkable women leaders working in customer service to engage in debate, exchange views and experiences and network with new people facing similar challenges and opportunities.