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06/12/2019 RESEARCH
CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge

06/09/2019 RESEARCH
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.

31/03/2019 RESEARCH
Here are a few interesting stories that have made the press in recent weeks focusing on health and wellbeing - a quick read when you have a few moments to spare.

16/03/2019 RESEARCH
In 2019 we stand at a tipping point for customer experience with triggers including globalisation, digital growth, regulatory compliance and a changing economy all contributing to demands for transformation.