CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
In 2019 we stand at a tipping point for customer experience with triggers including globalisation, digital growth, regulatory compliance and a changing economy all contributing to demands for transformation.
The Women in Enterprise network offers an opportunity for the many remarkable women leaders working in customer service to engage in debate, exchange views and experiences and network with new people facing similar challenges and opportunities.
82% of survey respondents are making real progress in their digital transformation journey according to a new research study from CCA with partners Twilio. Balancing the best and most appropriate tech with the right level of personalisation, automation and human contact is still a puzzle most are still working to solve ‚?' but the picture is becoming clearer.
Leadership is about taking people with you on a journey with a common goal. Simple in theory, more difficult in practice, where the people you are leading have different goals or just don't buy into yours. The good news is that there are some actions all good leaders do, everywhere, and success is within reach of those participating in the CCA Inspire programme.
A dynamic, inspiring session to empower you to be your best self and perform to your optimum capability. Learn how to engage your team with purpose. Take service and performance to new heights - with happier teams, happier customers and a happier organisation.