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29/10/2019 PRESS RELEASE
New research launched today - The Futre of Work and Automation in CX

10/09/2019 PRESS RELEASE
CCA unveils the shortlist of finalist for 2019's Excellence Awards

05/09/2019 PRESS RELEASE
Last month, Reading Borough Council reached the landmark achievement in customer service excellence

04/09/2019 PRESS RELEASE
CCA are delighted to announce the chosen charity for 2019's Gala Dinner and Excellence Awards Ceremony: Macmillan Cancer Support

28/03/2019 PRESS RELEASE
Any brand can be vulnerable to what seems like sudden seismic shifts in customer behaviour and demands. The seventh edition of CCA Global Standard© aims to build better customer experience in a digital world.