Redefine your customer experience for measurable results
Customer-centricity is the engine driving brandsâ?T innovation and success
EXL is the only vendor recognized for all the three consecutive years as a Customers' Choice in Gartner Peer Insights Voice of the Customer: Data and Analytics Services Providers.
Customers demand digital tools that enable them to solve any issue, anytime. Their need for instant gratification requires connected solutions - and organizations tumble down the priority list when they treat digital as an afterthought.
EXL's client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
Data is essential for any organization - a fact confirmed by recent research from Lloyd's. The latest Blueprint II report, a forward-looking report on the digitalization of the insurance industry released by Lloyd's, reaffirms this fact that data is at th
EXL proposed to reduce the manual efforts in the client's customer service center by introducing EXL EXELIA.AI, a conversational AI solution incorporating next-generation natural language understanding (NLU) and machine learning models.
Highly intelligent human-like A.I. for TMCs is now a reality
Emerging category of services expands traditional business process management capabilities with advanced analytics and AI-driven platforms
Marriage of industry-leading consumer data and analytics with proven performance marketing solutions creates breakthrough capabilities for health, insurance, and financial services clients.
Improving operations through analytics
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.
In association with
EXL is a global customer management, analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. With deep knowledge of our clientsâ€™ varying industries - from high end to mass market; from retailers, travel, BFSI, to utility providers and many more; from contact centre solutions to analytics interventions, we combine domain expertise with digital technologies to create real business impact. We apply world-class analytics for insight driven results while ensuring stable and smooth transitions. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of INNOVATION, COLLABORATION, EXCELLENCE, INTEGRITY and RESPECT.
Our UK/Europe headquarters are in London, our team is over 32,000 strong, with more than 50 offices spanning six continents. Our clients boldly step into the â€śNew Normalâ€ť with a premier partner.
To learn more visit Customer Experience | EXLÂ - www.exlservice.com