These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
Read more NB THIS EVENT HAS PASSED
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
Read more NB THIS EVENT HAS PASSED
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
A celebratory business lunch recognising the achievements across the CCA Accredited Member Network.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
Join this thought-provoking, intimate roundtable discussion, where senior leaders from Central Government will explore how digital technology can transform government services for the future.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE