We are delighted to Emma Byron, Managing Director for Retirement Solutions Legal & General will be our contributor for the latest CCA Visionaries session. 

Emma leads the Retirement Solutions business which includes three sub-business areas:- Workplace Savings which offers workplace pensions to 4M customers; Retail Propositions which consists of personal savings products (ISA, personal pension, drawdown product and Pot Tracing); and finally the Retirement Income business which writes about a billion of guaranteed income each year serving around 900,000 annuitants each month.     

We chatted to Emma recently about how the work from home team are successfully supporting bereaved callers and some of the strategies they have in place to support the wellbeing of colleagues. Emma will lead the session and share the successes the business is achieving in this area. 

CCA Visionaries is an exclusive series of inspirational leadership talks designed to help leaders prepare for the future and make the right decisions to take their business forward.

The series is designed to include input from respected business experts and strategists each offering their perspective on leadership and the factors most important to them and their business. Participants have the opportunity to exchange experiences and take part in meaningful discussions about the future of CX in a digital age.

Digital sessions take place every 6 weeks bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future.

To find out more about CCA Visionaries programme, please get in touch.