Events

Upcoming events from CCA

March

CCA BPO Users Forum

This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future

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CCA Inspire - March 2024 intake

An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.

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Virtual Round Table: Navigating Change for CX Success

In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success. Join us for an exclusive virtual roundtable hosted by CCA Exec Chair, Anne Marie Forsyth and leading experts from Capita, offering a sneak peek into their upcoming research report, 'Change Readiness as a Competitive Advantage.'

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Virtual Round Table: Navigating Change for CX Success

In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success. Join us for an exclusive virtual roundtable hosted by CCA Exec Chair, Anne Marie Forsyth and leading experts from Capita, offering a sneak peek into their upcoming research report, 'Change Readiness as a Competitive Advantage.'

Read more  

April

CCA Best Practice Forum: Exploring Gen Z

The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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May

June

CCA Leaders' Summit 2024

Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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CCA BPO Users Forum

This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future

Read more  

September

CCA Leaders' Summit 2024

Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

Read more  

October

CCA BPO Users Forum

This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future

Read more  

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