Every organisation is working hard to address and support vulnerability more than ever.

In this week’s Coffee Club we’ll discuss:

  • Are we offering a fair and appropriate response?
  • Is our current approach empowering colleagues?
  • Are they able to comfortably identify, listen and respond with appropriate levels of care?
  • Are we creating the most appropriate, and non-discriminatory access for customers?
  • What are the best ways to capture or flag vulnerability for future customer reference without compromising confidentiality?

CCA Coffee Club sessions are simply an informal chat over a cup of coffee exclusively for Platinum and Accredited members. We very much look forward to seeing you there with your coffee, tea or other refreshment of your choice! 

Please use the above link to register your interest in particpating.