From analytics to automation, where do you start?

When you’ve got hundreds of agents, disparate systems and fluctuating customer scores and measures, empowering a next generation stragegy starts with bold new metrics and a new approach to the data you already have. 

Join CCA CEO, Anne Marie Forsyth with leading expert Rachel Lane from partners Medallia, at this executive, virtual round table session where we’ll discuss the challenges and opportunities that arise when considering what post-pandemic measurement can and should look like, and why now is the time to reassess your strategy. 

Join fellow service and CX peers as we shape the conversation together, and come prepared to be inspired!