Reimagining customer experience may mean different things to different brands, however there are many common threads;

- the rising imperative of dealing with vulnerable customers;
- successfully managing a multigenerational workforce;
- choosing channels which work;
- whether to outsource and/or offshore; 
- and deciding your brand’s recipe for automation and human effort.


Continuing the theme from CCA Annual Convention 2018, this event will give you insight, knowledge and case studies from award-winning examples of service excellence. Join more than 150 like-minded colleagues to discuss, share and explore new ideas on how to reimagine CX and what it means for your own role and your organisation.

You will learn about:

  • Creating a blue-print for success for managing service and experience in a digital world
  • Vulnerability and wellbeing – one size doesn’t fit all
  • Successful channel shift – a game-changer?
  • Inspiring leadership – reimagining your people strategy
  • The ‘must have’ technologies to support your future development
     

To book your place and request a copy of the programme please get in touch.

There may be opportunities available for sponsorship at this event. For more information please contact us