The future of work - By the data
Dr Liberty Vittert was introduced to the CCA network in November 2017 presenting her views and ideas on the reality of CX measurement. Since then she has contributed to round-table discussions and debates, stimulating new ideas and thoughts on how we consider producing meaningful information and data to support CX improvements.
Most recently Liberty has considered if homeworking is a productive and positive step for organisations to take in today's uncertain climate.
She joined the CCA Summer Convention in June 2020 to explain more.