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Quick Introductory Video about Oracle - Offer service anywhere, anytime
Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Oracle CX Service delivers personalized, seamless interactions throughout the customer journey.
Simplify the human side of service
Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.
Automate and energize service
Exceed customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service energizes your service strategy and accelerates business transformation.
Empower your field team
Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.